Culto Records – Shipping Policy (U.S. Only)
Welcome to Culto Records! We want your vinyl treasures to arrive safely and on time. Below is our shipping policy for orders within the United States.
1) Processing Time
- Orders are processed and shipped within 2–3 business days after payment is received.
- If any delay occurs (e.g., stock update or special request), we’ll notify you right away.
2) Shipping Carrier
- All orders ship via USPS (United States Postal Service).
- Every package includes tracking information, which you’ll receive once your order ships.
3) Delivery Timeframe
- Standard USPS delivery usually takes 3–7 business days depending on your location.
- Priority/expedited USPS options may be available at checkout for faster delivery.
4) Shipping Costs
- Rates are calculated at checkout based on weight and destination.
- We may offer free-shipping promos on orders over a certain amount—watch our store announcements.
5) Damaged, Lost, or Delayed Packages
- If your order arrives damaged, contact us within 3 days of delivery with photos of the packaging and record.
- If tracking shows “Delivered” but you didn’t receive it, contact us immediately so we can assist with a USPS inquiry/claim.
- Culto Records isn’t responsible for USPS delays, but we’ll do our best to help resolve issues.
6) Returns & Exchanges
- Because we sell vinyl records and collectibles, returns are accepted only if the item arrives defective or damaged.
- Contact us within 5 days of delivery (include photos) and we’ll arrange a replacement or refund when applicable.
- Buyer is responsible for return shipping unless the error was on our end.
Questions about your order?
Thanks for trusting Culto Records—enjoy the music! 🎶